Cancellation & Refund Policy

Last Updated: March 15, 2026

Quick Summary

  • You can cancel your subscription anytime
  • Access continues until end of billing period
  • Free questions available before subscribing
  • All subscriptions are non-refundable (see details below)

How to Cancel Your Subscription

You can cancel your CITRON.AI subscription at any time. There are two easy ways:

Option 1: Self-Service (Recommended)

Click the "Manage Subscription" link in your account settings. This will take you to Stripe's secure billing portal where you can cancel immediately.

Option 2: Email Us

Send an email to contact@citron.ai with your account email. We'll process your cancellation within 24 hours.

What Happens When You Cancel

  • Your subscription will remain active until the end of your current billing period
  • You'll continue to have full access to all Pro features until then
  • You will not be charged again after cancellation
  • After your billing period ends, you'll revert to the free plan (3 BILLAI questions lifetime)

Our Refund Policy

No Refunds Policy

All subscriptions are non-refundable. This is due to the significant costs of AI infrastructure and real-time data processing that are incurred immediately upon usage.

Every question you ask BILL AI and every signal we generate incurs real costs — from AI model inference to real-time market data feeds from multiple premium providers. Unlike traditional software, these costs are immediate and cannot be recovered.

Try Before You Subscribe

We offer 3 free BILL AI questions and 1 free AI Signal preview to every user — no credit card required. We encourage you to experience the platform before committing to a paid plan.

Subscription Plans

Pro Monthly

$19/month

Billed monthly, cancel anytime

Save $129/year

Pro Yearly

$99/year

Billed annually, best value

Frequently Asked Questions

Can I get a refund?

No. All subscriptions are non-refundable. We encourage you to use the free tier to evaluate the platform before subscribing.

What if I accidentally subscribed?

Contact us immediately at contact@citron.ai. We review accidental subscription claims on a case-by-case basis.

Can I pause my subscription instead of canceling?

We don't currently offer a pause feature. You can cancel and resubscribe later when you're ready to use the service again.

What happens to my data if I cancel?

Your account and question history will be retained. If you resubscribe later, everything will be there. If you want your data deleted, email us and we'll process your request.

Need Help?

We're a small team and we genuinely care about every customer. If you have any questions or concerns about your subscription, please don't hesitate to reach out.

For complete terms governing your use of CITRON.AI, please see our Terms of Service.